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beyond:lic_faq
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beyond:lic_faq [2022/10/15 10:09] Bob Varkevisser [Repair / Replacement] |
beyond:lic_faq [2023/05/31 20:04] Lyra Letournea [Discontinued hardware] |
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| ==== Discontinued hardware ==== | ==== Discontinued hardware ==== | ||
| - | * If the originally licensed hardware that is broken - is no longer supported (such as a QM2000), we will offer you the ability to move the license to a replacement piece of hardware of the closest option, or allow you to choose an account based license, and the cost for this migration is 70% of the original license cost. | + | * If the originally licensed hardware that is broken - is no longer supported (such as a QM2000), we will offer you the ability to move the license to a replacement piece of hardware of the closest option, or allow you to choose an account based license, and the cost for this migration is 50% of the original license cost. |
| ==== Repair Process ==== | ==== Repair Process ==== | ||
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| [[https:// | [[https:// | ||
| - | If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members. | + | If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members. This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from. The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer. After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios. The repair center will then provide you with your hardware back and license information. |
| - | + | ||
| - | This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from. | + | |
| - | + | ||
| - | The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer. | + | |
| - | + | ||
| - | After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios. | + | |
| - | + | ||
| - | The repair center will then provide you with your hardware back and license information. | + | |
| ==== Can I move my hardware based license? ==== | ==== Can I move my hardware based license? ==== | ||
beyond/lic_faq.txt · Last modified: 2024/02/05 19:53 by Bob Varkevisser
