Pangolin Laser products
Laser Show Technology for Lighting Professionals
Pangolin Laser products
The QuickShow/BEYOND registration system was added in version 5.0. It is a “check in” for the control hardware to ensure that the hardware is genuine. This also allows for pangolin to help customers keep track of their hardware, and hopefully recover lost or stolen hardware. This process is done over the internet or done over email. If your show computer is connected to the internet, this is done automatically, and you will not even notice it happening. If you wish to keep your show computer offline, you will need to use email on a separate computer to complete registration manually. Registration is based on hardware and computer, so registration will only need to be done once for any specific setup, or hardware-pc combination.
In short, if you have the internet on the show computer, you will have no problem. Registration and licensing being handled on the internet will only add convenience if having internet on your show computer isn’t a problem for your application.
If you do not want your show computer to ever have internet, you will need a separate computer to connect to the internet in some way and have an email client.
As well, the license type you will want to use is hardware-based licenses if you are okay with verifying the hardware once and carrying hardware around, or PCID if you only ever want to register a PC once and not carry hardware, even if this means if the pc is broken or lost your license goes with it.
Phone tethering: Most phones and plans these days allow for wireless tethering to your phones, QS and BEYOND registration requires rather low file sizes so this will not affect your data plan’s limits much.
Mobile Hotspots: Many services offer global mobile hotspots which will use the cell towers data plan, one of the ones we use at pangolin is Skyroam, they offer day passes for $10 globally and is relatively low cost overall, with access in 100+ countries.
Satellite internet: Companies like ViaSat offer global internet coverage, while not the fastest, it will be sufficient for registration. And with companies like SpaceX and Amazon building global high speed internet satellite plants, these may become options in the future.
I’m doing a laser show in the Sahara Desert, on a small island in the Pacific Ocean, or on the south pole in the winter etc.
If you do not want to connect show computers to the internet:
If your classic hardware-based license isn’t found by the server when registering, you will get a warning. There is two reasons why this may happen.
If hardware like FB3 or FB4 fails to register and is marked with an X, this hardware has two possible situations:
If the originally licensed hardware breaks, and we are not able to repair it, we will offer a replacement hardware device, and move the original license over to the new replacement device. There is no charge for the movement of the license, outside the cost of the replacement hardware.
All repairs for pangolin products are managed using our RMA form, which can be found here: https://pangolin.com/pages/contact-us
If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members. This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from. The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer. After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios. The repair center will then provide you with your hardware back and license information.
Unfortunately, this is not possible. Once a license is generated for a given hardware device, it is permanently tied to that device, for the lifetime of the hardware’s use. If the hardware breaks, and we are unable to repair it, the process noted above, applies. If you need more flexibility in regard to the movement of a license, you may consider an account based license in the future.
Unfortunately, this is not possible. We recommend that you obtain proper liability insurance for your equipment that also covers theft.
As always, you can contact email@example.com if you have any questions about the Registration and license system, we are happy to help and find the best solution for your application!