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beyond:lic_faq [2021/04/27 11:39] Bob Varkevisser created |
beyond:lic_faq [2024/02/05 19:53] (current) Bob Varkevisser |
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If you do not want to connect show computers to the internet: | If you do not want to connect show computers to the internet: | ||
- | - Small Laser Company, up to 10 lasers, 2 pcs | + | - Small Laser Company, up to 10 lasers, 2 PC Stations |
- Generally, a smaller company has their fleet of lasers and computers able to be brought back to their shop. | - Generally, a smaller company has their fleet of lasers and computers able to be brought back to their shop. | ||
- Best practices is whenever a new laser/ | - Best practices is whenever a new laser/ | ||
- | - Medium laser company, 10 lasers to 40 lasers 3-10 pcs | + | - Medium laser company, 10 lasers to 40 lasers 3-10 PC Stations |
- If possible, you can try and register all lasers and hardware together in shop whenever new equipment is added, this may be difficult. | - If possible, you can try and register all lasers and hardware together in shop whenever new equipment is added, this may be difficult. | ||
- It is recommended to carry a non-show computer device which can handle email and transferring of files, which you will connect to the internet, in case a pc has yet to have seen any of the hardware connected. | - It is recommended to carry a non-show computer device which can handle email and transferring of files, which you will connect to the internet, in case a pc has yet to have seen any of the hardware connected. | ||
- If you know which equipment you will bring for your show, you can get all the equipment out and connected to the PC(s) you will be using and register at your shop, this will ensure you wont need internet on the show site. | - If you know which equipment you will bring for your show, you can get all the equipment out and connected to the PC(s) you will be using and register at your shop, this will ensure you wont need internet on the show site. | ||
- Large laser company, 40+ Lasers 10+ PC Stations | - Large laser company, 40+ Lasers 10+ PC Stations | ||
- | - In this case you may have way to many combinations of PCs, and control hardware to get it all together at once to do, and you may be adding, replacing hardware, | + | - In this case you may have way to many combinations of PCs, and control hardware to get it all together at once to do, and you may be adding, replacing hardware, |
- It is recommended to ship with a pack of hardware a way to connect to the internet (any way described above) Likely a global hotspot, and a separate pc device to do email registration. | - It is recommended to ship with a pack of hardware a way to connect to the internet (any way described above) Likely a global hotspot, and a separate pc device to do email registration. | ||
- Use company-based registration. We have a system of company-based registration, | - Use company-based registration. We have a system of company-based registration, | ||
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- This hardware is counterfeit and will never work again, if you bought this hardware in good faith, contact [[mailto: | - This hardware is counterfeit and will never work again, if you bought this hardware in good faith, contact [[mailto: | ||
- The hardware was marked as stolen. If you bought this hardware in good faith, contact [[mailto: | - The hardware was marked as stolen. If you bought this hardware in good faith, contact [[mailto: | ||
- | - Similarly, if your hardware is stolen and you have an official police report and the serial number of the hardware, we can mark it as stolen so if it is ever used again, we can refuse it to work, and hopefully recover and return to the owner. | + | - Similarly, if your hardware is stolen and you have an official police report and the serial number of the hardware, we can mark it as stolen so if it is ever used again, we can refuse it to work, and hopefully recover and return to the owner. |
+ | |||
+ | ===== Repair / Replacement ===== | ||
+ | |||
+ | If the originally licensed hardware breaks, and we are not able to repair it, we will offer a replacement hardware device, and move the original license over to the new replacement device. There is no charge for the movement of the license, outside the cost of the replacement hardware. | ||
+ | * If we do not have replacement hardware of the same type, we will offer a replacement piece of hardware of the closest option. Then, the same process above applies. | ||
+ | * Note, the exchange of a license may be denied, if Pangolin determines that the policy has been abused, or if hardware has been purposely damaged. | ||
+ | |||
+ | ==== Discontinued hardware ==== | ||
+ | |||
+ | * If the originally licensed hardware that is broken - is no longer supported (such as a QM2000), we will offer you the ability to move the license to a replacement piece of hardware of the closest option, or allow you to choose an account based license, and the cost for this migration is 70% of the original license cost. | ||
+ | |||
+ | ==== Repair Process ==== | ||
+ | |||
+ | All repairs for pangolin products are managed using our RMA form, which can be found here: | ||
+ | [[https:// | ||
+ | |||
+ | If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members. This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from. The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer. After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios. The repair center will then provide you with your hardware back and license information. | ||
+ | |||
+ | ==== Can I move my hardware based license? ==== | ||
+ | |||
+ | Unfortunately, | ||
+ | |||
+ | ==== My hardware was stolen, can I move my license? ==== | ||
+ | |||
+ | Unfortunately, | ||
===== Further questions or concerns ===== | ===== Further questions or concerns ===== |