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beyond:lic_faq
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beyond:lic_faq [2022/10/15 10:09] Bob Varkevisser |
beyond:lic_faq [2024/02/05 19:53] (current) Bob Varkevisser |
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| If the originally licensed hardware breaks, and we are not able to repair it, we will offer a replacement hardware device, and move the original license over to the new replacement device. There is no charge for the movement of the license, outside the cost of the replacement hardware. | If the originally licensed hardware breaks, and we are not able to repair it, we will offer a replacement hardware device, and move the original license over to the new replacement device. There is no charge for the movement of the license, outside the cost of the replacement hardware. | ||
| * If we do not have replacement hardware of the same type, we will offer a replacement piece of hardware of the closest option. Then, the same process above applies. | * If we do not have replacement hardware of the same type, we will offer a replacement piece of hardware of the closest option. Then, the same process above applies. | ||
| - | * • Note, the exchange of a license may be denied, if Pangolin determines that the policy has been abused, or if hardware has been purposely damaged. | + | * Note, the exchange of a license may be denied, if Pangolin determines that the policy has been abused, or if hardware has been purposely damaged. |
| ==== Discontinued hardware ==== | ==== Discontinued hardware ==== | ||
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| [[https:// | [[https:// | ||
| - | If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members. | + | If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members. This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from. The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer. After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios. The repair center will then provide you with your hardware back and license information. |
| - | + | ||
| - | This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from. | + | |
| - | + | ||
| - | The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer. | + | |
| - | + | ||
| - | After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios. | + | |
| - | + | ||
| - | The repair center will then provide you with your hardware back and license information. | + | |
| ==== Can I move my hardware based license? ==== | ==== Can I move my hardware based license? ==== | ||
beyond/lic_faq.1665821381.txt · Last modified: 2022/10/15 10:09 by Bob Varkevisser
