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--- beyond:lic_faq [2022/10/15 10:09]
Bob Varkevisser [Repair / Replacement]
+++ beyond:lic_faq [2024/02/05 19:53] (current)
Bob Varkevisser
@@ Line 70: / Line 70: @@
 [[https://pangolin.com/pages/contact-us]]
-If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members.
+If you are sending hardware in that has a license tied to it… Be sure to mention that a license is bound to that hardware during your RMA form submission, and in communication with any Pangolin team members. This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from. The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer. After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios. The repair center will then provide you with your hardware back and license information.
-This repair request will then be sent to our support and repair teams to match you to the correct support center, to conduct a repair from.
-The agent will then request the hardware to be sent in to diagnose. Shipping to and from the repair center is at the cost of customer.
-After diagnosis, agent will quote the repair or replacement device, and moving of license will be included in that price as a free service – under those scenarios.
-The repair center will then provide you with your hardware back and license information.
 ==== Can I move my hardware based license? ====

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